Need help? Our team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, phone or email for fast support, verification assistance and payment enquiries. We can help with deposits, withdrawals, account verification, security checks and responsible-gambling tools. If you have a complaint or need escalation, our senior team will respond within 24 hours. Use the contact details below to reach the right department quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email & verification help) |
| General enquiries | [email protected] (general queries, account guidance; reply 4-6 hours) |
| Affiliate enquiries | [email protected] (partner onboarding, commissions and reporting) |
| Phone | +44 20 7946 1823 (UK line, verification calls, Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; Phone and email Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of relevant documents helps us resolve requests faster and prevents unnecessary delays in processing.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat replies are usually immediate, while email requests receive a reply within 24 hours during business hours. Complex cases such as document checks or disputed payments can take longer depending on their nature and may require escalation to a specialist team. We appreciate your patience.
Feedback
We want to hear from you - share feedback, suggestions, or ideas for improving the website. Your comments are reviewed carefully by our team and used to refine features, promotions, and usability. Tell us what works, what doesn’t, or any ideas you have; we read every message and prioritise changes that improve the site and the overall player experience.